New Year's Resolutions For Practice Management Coaches (Part II)

by Applied Medical Systems

In part one of New Year’s Resolutions For Practice Management Coaches, we covered several different touchpoints, including motivation for enhancing skills and communication with clients,  different resolutions as practice management coaches, and other goals for 2024. 

New Year’s Resolutions For Practice Management 

In the pursuit of enhancing practice management at Applied Medical Systems, we focus on patient communication, staff training, and employee advancement and satisfaction. Undoubtedly, communication emerges as a significant theme as we approach the new year!

1. What resolutions would you suggest for someone who works front desk but wants to become a practice manager?

Natalie G.

So I would say the first thing is education. So, seeking out anything that you can to learn more about how to manage a practice will really help you make that move… Something else that's really important is to make sure that your management is aware that this is the goal that you're working towards and what you're doing to reach that goal. They might even help you. They might provide resources or continuing education courses for you. So let them know, hey, this is what I would love to do; this is a goal of mine, and tell them the steps that you're taking. That's going to go a really long way.

Sunni N.

Any classes you could take, any business classes, communication, again, communication classes are great. Any workshops, like what we offer or anywhere else, would be good for just soaking up everything you can that has to do with practice management and running a medical office. Certifications, too— Natalie and I both have our practice management certification. And that was a very informative course that we did. The test was long and hard, but it was worth it. 

2. What is your recommendation for those who want to get their CPC (Certified Professional Coder) in 2024?

Natalie G.

I’m actually currently taking a CPC course, but I've put it on pause right now, just because this year, for me, has been very challenging. And I thought I was gonna have time to do this, but I haven't… So yeah, that might be a New Year's resolution for me [to finish the course]. 

So, I just think it's really important to make sure you're going to have the time to devote to that. And realize it is not just a really easy course. There's a lot to it. And make sure you can carve out time to devote to that.

Sunni N. 

My recommendation would be first to determine where you are, how much you know, and what you don't know— but determine your level of knowledge and also decide how much time, effort, money, and energy you're willing to put into it. And once you do that, choose the curriculum. What are you looking for when choosing the school or course you want to do? They vary. 

3. What is your number one tip for improving employee satisfaction in 2024?

Natalie G.

Just be nice. Be nice to your staff and show them that you care and appreciate them. And that goes a long way. Because no one really wants to work for someone who doesn't appreciate them. Or they feel like they're not appreciated. So definitely make sure your employees feel like they're appreciated, that you care about them, and that they're doing a good job.

Sunni N.

Pay attention to your employees. We just released a podcast episode on how to tell if your staff is unhappy. And we both really believe in showing that appreciation to your staff. Recognizing them on a regular basis for what they do is going to increase their satisfaction level and increase the work that they do. The quality of work is going to make for a happier workplace all around.

4. What resolution would you suggest for someone who wants to work on their communication skills, practice management, or staff training?

Natalie G.

I would suggest taking a public speaking course, maybe at your local community college, or an online communication course where you practice or learn how to communicate either face-to-face, public speaking, or via Email. But at Applied Medical Systems, we have some great training as well.

Sunni N.

I believe in lifelong learning, and I feel like there is so much information out there that all you have to do is open your computer, and you can get that information. There are so many organizations that do training, Applied Medical being one. It's there, you just need to look for it.

Going back to the CPC training and getting that certification, that information is always changing. There is something new, it seems like every week as far as coding, billing, and compliance, and it is an always-learning experience. And you need to know that going in— and it's not boring at all.

Work With Applied Medical Systems

Our practice management coaching and training package has helped many providers streamline their offices and get their billing back on track. Whether you feel your practice needs a complete overhaul or maybe just a tune-up, we can customize the package to ensure that your day-to-day operations stay on course. If you are interested in learning more, our team can provide you with further resources and information. Check out our website to get in touch or for more information.

To read part one, visit

To listen to the podcast, visit