Why do health insurance companies deny claims?

by Applied Medical Systems

Conquer Claim Denials: Boost Your Healthcare Revenue Cycle Today!

Struggling with mounting claim denials? You're not alone. In today's complex healthcare landscape, efficient Revenue Cycle Management (RCM) is critical for financial stability. From patient registration to payment collection, every step matters. Maximizing revenue, minimizing errors, and ensuring compliance are the cornerstones of a healthy practice. But denials can derail your efforts.

Why are your claims being denied? Let's uncover the 10 most common culprits and how to fix them:

1. Missing Critical Information:

  • The Problem: Omitted dates, accident details, or symptom onset.
  • The Solution: To minimize claim denials, AMS thoroughly examines every claim field and bolsters them with relevant documentation such as medical records and incident reports. By leveraging our expertise, healthcare providers can ensure accurate and complete claim submissions, reducing errors and accelerating reimbursement.

2. Timely Filing Lapses:

  • The Problem: Claims submitted past payer-specific deadlines.
  • The Solution: AMS utilizes a robust tracking system to ensure all claims are submitted within payer deadlines, eliminating revenue loss from untimely filings. By meticulously monitoring and managing payer-specific requirements, we prevent missed deadlines and maximize reimbursement rates. Our expertise in claims management provides a reliable solution for healthcare providers struggling with timely filing compliance. 

3. Inaccurate Patient Information:

  • The Problem: Errors in patient demographics or insurance details.
  • The Solution: Errors in patient data disrupt healthcare workflows; however, AMS can streamline  processes for each patient encounter. We utilize advanced tools so medical facilities can ensure accurate demographics and insurance details. This proactive approach minimizes errors and improves overall efficiency.

4. Coding Errors and Outdated Resources:

  • The Problem: Unspecific, outdated, unbundled, or misplaced CPT, ICD-10, or HCPCS codes.
  • The Solution: AMS addresses coding inaccuracies by leveraging a team of highly trained coders with extensive experience in current coding resources. Our team ensures all billed services are meticulously documented and coded to the highest level of specificity, adhering to payer guidelines. By employing our expertise, AMS eliminates unspecific, outdated, unbundled, or misplaced codes, optimizing revenue cycles.

5. Duplicate Billing Mistakes:

  • The Problem: Resubmitting claims or failing to remove canceled procedures.
  • The Solution: AMS can provide robust claim tracking to meticulously monitor submissions, preventing costly duplicates. By integrating our review systems, healthcare providers can proactively identify and remove canceled procedures before claims are processed. This ensures accurate billing and reduces the burden of resubmissions.

6. Insufficient Documentation for Medical Necessity:

  • The Problem: Lack of supporting documentation for billed services.
  • The Solution: Providers must consistently and comprehensively record medical necessity within patient files, encompassing detailed physician notes and diagnostic results. By leveraging AMS' solutions, healthcare organizations can ensure compliance and optimize revenue cycles.

7. Referral or Prior Authorization Neglect:

  • The Problem: Failure to obtain required referrals or prior authorizations.
  • The Solution: AMS can streamline the process by offering expert guidance on navigating complex payer requirements for referrals and authorizations. We can provide tailored training and support to ensure your staff will accurately gather and submit necessary documentation. AMS can also assist in developing and implementing efficient workflows to minimize errors and delays in obtaining approvals.

8. Services Not Covered or Terminated Coverage:

  • The Problem: Providing services without verifying patient eligibility or coverage.
  • The Solution: AMS can train your staff on proper procedures to do comprehensive eligibility checks and coverage confirmations. By partnering with AMS healthcare providers can minimize financial risks and improve revenue cycle management.

Stop Losing Revenue to Preventable Denials!

Implementing these strategies can significantly reduce your claim denials and optimize your RCM.

Ready to take control of your revenue cycle?

Don't let claim denials hinder your practice's growth. Take action now and secure your financial future!

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