Helping Your Practice Build a Stronger Financial Foundation
Your front desk staff play a key role in your revenue cycle. Small mistakes at the start can lead to big problems later, such as delayed payments, denied claims, and lost revenue. Our training helps your team handle billing-related tasks correctly, making your entire process smoother and more profitable.
The Problem
The front desk team plays a foundational role in successful medical billing, but practices often overlook this. Without comprehensive training, these initial patient interactions can falter in areas such as:
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Determining the proper sequence of insurance coverage
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Differentiating between medical and vision insurance requirements
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Thoroughly verifying eligibility and understanding insurance plan specifics
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Ensuring accurate and complete patient demographic entry
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Applying knowledge of essential insurance terminology, such as copay, coinsurance, and deductible
When these tasks are not handled well, it leads to slow cash flow, higher denial rates, and more time spent fixing mistakes. Over time, this can seriously impact the financial health of your practice.
Our Solution
We offer practice management consulting that trains your front desk staff on efficient, proven workflows for key revenue cycle tasks. Training includes:
Determining the proper sequence of insurance coverage
We provide clear step-by-step protocols and interactive tools that train staff to identify primary, secondary, and tertiary payers based on patient information and insurance cards, including how to understand coordination of benefits rules.
For optometrists, differentiating between medical and vision insurance requirements
Our training includes detailed modules explaining the differences between medical and vision plans, standard service carve-outs, and practical guidance on routing claims correctly based on the service type and insurance presented.
Thoroughly verifying eligibility and understanding plan specifics
We deliver hands-on training using real-time eligibility verification systems and provide resources explaining common plan types like HMO and PPO. Training emphasizes key details like active coverage, effective dates, and specific plan requirements.
Ensuring accurate and complete patient demographic entry
Our training underscores the importance of accurate data entry, using system prompts, validation checks, and best practices for collecting complete patient information to prevent downstream billing errors.
Applying knowledge of essential insurance terminology
We provide clear definitions, practical examples, and interactive exercises on terms such as copay, coinsurance, and deductible so staff can accurately explain patient financial responsibilities and collect payments appropriately.
Improving the accuracy and efficiency of billing processes
We explicitly connect accurate front desk procedures to reducing billing errors, fewer rejections, and faster payment cycles. This reinforces the front office’s vital role in the overall revenue cycle.
Training is customized to fit your practice’s specific needs. We also provide easy-to-use cheat sheets and reference guides your team can rely on daily to solve common problems quickly.
How It Works
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Training typically takes 30 to 45 days, depending on your practice size and needs.
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Once training begins, you will receive 90 days of phone support to reinforce new skills and answer questions.
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Training can be conducted remotely by video conference, or in person for best results (travel expenses apply).
Why Choose AMS
Experience
We know what it takes to expedite the claims process, reduce denial rates, and maximize your cash flow.
Close Client Relationships
Our turnover is low, and the time we invest in getting to know you and your practice is high.
Versatile
We have worked with many EHRs, states, and specialties, so we understand the challenges they bring and how to overcome them.
Flexibility
Your office and your workflow are unique. We help you get the most out of them.
Available
Put us on speed dial. Your experienced and dedicated liaison will be there for any questions or concerns from anyone in your office.
Compliance
We foster a culture of compliance that helps protect you and your practice.
Ready to Strengthen Your Front Desk?
Let us help your team create a foundation for faster payments, fewer denials, and a healthier bottom line. Contact us for a FREE consultation.